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Transhipping Services

PLEASE READ and be sure you understand each step in the process prior to seeking transhipping services.
You should contact me before you purchase and pay for any fish.  Sources of fish are Aquabid / Breeder’s Facebook Pages / or Private sellers, we do not source fish for you.
We can arrange for the importation of Betta from Thailand and Indonesia and goldfish from Thailand only. Please ask me before you purchase which shipment I am doing.
  1. You notify me that you are hoping to purchase and ship your betta via our service. Email info@fishwitch.com.au
  2. Once you have completed the purchase of your fish, you fill out the order form and submit it. I will invoice for the transhipping.
  3. It is advisable never to use Western Union to pay sellers.
  4. Complete the importation services form in all areas indicated: Your address, phone number and the details of the fish you purchase. You can get a hard copy form by emailing  info@fishwitch.com.au if you cannot complete the online one
  5. Return the completed form at least 15 days prior to our export date. I then advise the exporter that your fish are to join the order.
  6. You will advise your seller that the fish will be exported via a Bangkok or a Jakarta based transhipper.  Ask your seller to contact Ponpat Jarunpat https://www.facebook.com/ponpatjar in Bangkok for Thailand shipments. Please do not contact him direct he works with the Thai sellers only.
    and Joty Atmadjaja https://www.facebook.com/jotyatmadjaja in Jakarta for Indonesian shipments.  Please do not contact him direct he works with the Indonesian sellers only.
    They will provide details to your seller of my requirements for fish to be shipped.
  7. All payments for importation/quarantine and transhipping are made to me including fees for the local courier service if you are not collecting from the quarantine.
  8. Your betta will be quarantined for 7 days in Sydney NSW.
  9. Once quarantine has been completed and all payments have been made your fish can either be collected or will be couriered to you.

Terms and Conditions:

If you have commissioned me to import fish on your behalf you are agreeing to the following:

All fish coming into Australia must be through an authorised importer with quarantine facilities such as the one I work closely with. Please do not attempt to post to yourself from overseas sources. If you do this you risk prosecution, a hefty fine and your fish will be seized and destroyed.

Importation and Quarantine Charges:

Betta Thailand $23.00 each Indonesia $25 each
For the following types:
Male and female Halfmoon
Male and female Doubletail
Male and female Crowntails
Male and female Plakads
For Giant Betta and Large wild species
Thailand $35 each and Indonesia $37 each
Goldfish please contact me to discuss this – not available on all shipments.
At this time we do not tranship Guppy.
This covers all certificates, transport, documentation, fees, quarantine, food, treatment and labour costs from the country of export to myself in Sydney.
All import fees and courier fees if required and you cannot collect from the quarantine, must be paid at least 5 days before the shipment is due for export from Thailand.

You should complete your order form online here at https://fishwitch.com.au/transhipping-request-form/
I will contact you and invoice you once the order is received and I have checked it is all ok.

If you do not make payment or do not provide me with the information on time your fish will not be added for the health inspections prior to export. This means your fish will not be shipped.
Shipments are on average every 6 weeks. The shipment date will be advised as soon as it is known.

As your fish will be travelling for a number of days please advise your seller to purge the fish by not feeding for two days prior to shipping and package the fish in clean water possibly with something to reduce stress. Following the required 7 days in quarantine, your fish can be collected or will be delivered to you through overnight Couriers.

Your fish will be shipped to you immediately upon exit from quarantine they do not come to me unless there is a health issue that requires treatment before sending on to you.
In this case, I will keep you informed.

Please be aware of the risks of importing tropical fish. Fish do die in transit for many reasons, temperature fluctuation, weakness, failure to prepare the fish correctly, the fish already had a problem, or simply stress.

When you use my service to import for you, you acknowledge that you understand and accept these risks.
I can not be held responsible for any fish that are inspected and found to be ill by Government Officials or AQIS, arrive damaged, or that are unwell following their arrival.

During and following quarantine your fish will be provided with IAL and fresh water, fed according to needs and species, receive a health check and will be treated if necessary until forward-shipped to you.

If your fish arrives into quarantine sick, it will be treated to the best of our ability and keep you informed.
The fish will be shipped once it is strong enough.

If the fish dies in quarantine, we will refund your local on-shipping courier costs unless you have other fish to be shipped.
We cannot be held responsible for any death in quarantine or during on-shipping to your address.

Please note Dead on Arrival (DOA)  and sometimes death in quarantine, should be covered by the seller.
Betta Fish classed as DOA incur a $12.50 import fee only, once unpacked alive into quarantine the full fee stands. Different conditions apply to goldfish.
A photograph will be provided for you to send to the seller.

Replacement fish incur the standard import fee.

If upon receipt of your fish you believe there is an issue such as the wrong fish has been sent or the fish is defective in some way I will do my best to determine if this is, in fact, correct or whether the fish has made a natural change such as colour.

These possibilities are a risk you accept when you buy fish from overseas.

Please note: Marble and Fancy bettas can change colour from when they are purchased until when you receive them.

Other colours can also change. Keep a photograph of the fish when you make the purchase in order to check rays or body shape etc. as a better indicator.
Payment via Bank transfer or Paypal. Details will be on your invoice.

 

Local Transportation fees

The fee will be notified to you based on your location after arrival – normally betta would be $20-25, for WA and NT extra charges apply.
Please be advised that local shipping to your residence needs to be available prior to the purchase of your fish so please check with me first.
For larger boxes airport to airport is available.

Shipping to NT is Darwin area only sorry. Fish will be shipped in clean treated water, Styrofoam boxes and with heat packs as required. There is no DOA policy between myself and your residence following quarantine for privately imported fish.

 

To make an enquiry

Contact me on fishwitch@yahoo.com.au for a copy of these Terms and conditions and an Order Form if you cannot complete the  Online Order Form.